We will:

• Acknowledge all requests for adaptations within 5 working days
• Consider a tenant's needs either from the information provided, via a home visit or if required, we will arrange for an Occupational Therapist to carry out an assessment
• Discuss the options available to meet your needs
• Help you find more appropriate accommodation, if it is not possible or practical to adapt your home
• Aim to carry out all minor adaptations within 10 working days of a request being approved
• Aim to carry out all major adaptations within 6 months of a request being approved
• Incorporate specific adaptations within our planned maintenance programmes where possible
• Offer you the right to appeal for major adaptations, should you disagree with any recommendations