We will:

• Offer you a range of convenient methods for paying your rent and other charges, including direct debit, in the Post Office, Pay Point, Payzone and epay outlets, by telephone, text and via the internet
• Provide you with a rent statement every 3 months and upon request
• Contact you about any arrears outstanding at an early stage and always look to enter into an arrangement without the need for further action
• Assist you with filling in benefit claim forms and ensure you have access to independent third party advice on benefits, including Housing Benefit and debt management
• If required, take prompt and reasonable action to recover any monies owed to us, and if necessary take action through the Courts which could lead to eviction
• Keep a detailed record of all contact with you and provide access to this information if requested