A Professional Service

We will:

• Be respectful and polite at all times
• Give you our name when dealing with you
• Use plain, jargon-free language when contacting you
• Be honest and open in our dealings with you
• Deliver our services in a way that does not discriminate against anyone on the basis of sex, age, marital status, race, religion, disability or sexual orientation
• Communicate with you in a way that best suits your needs eg. letter, email or phone
  

Meeting the customer's needs

We will provide information to our customers in the format they request, which may be:

• Translated into a customer's main language
• In Braille (in the appropriate type)
• On audio tape
• In large print
• Through an interpreter or signer
• By using Language Line (a telephone interpreting service that LHT subscribes to)
• By using Typetalk, a service from the Royal National Institute for Deaf People (RNID), where a customer with a text phone speaks to LHT via a Typetalk operator, who relays the call
  

If you know someone who is an LHT/Rodney tenant and they have specific communication needs, please encourage them to inform us, so that we can meet that need when contacting them.