Every new tenant will receive a home visit within one month.

Our staff and contractors will carry and show their identity cards.

On request, we will make an appointment for a member of staff to visit you in your home.

If we have to cancel an appointment, we will let you know at least 24 hours in advance, if possible, and make a new appointment.

If you are not at home when we call we will leave a card notifying you of our visit.

Contactors working in your home must abide by the conditions of our Code of Conduct for Contractors.