Visiting our Offices
Our offices are open from 9am - 5pm Monday - Friday, except Public Holidays. We will:

  • Display our opening times
  • Have a range of LHT information available
  • Ensure our reception areas are clean and tidy
  • Be polite and helpful to all visitors
  • Ensure our offices are accessible to all
  • Greet everyone within 5 minutes of visiting our offices
  • Provide private interview rooms, should you wish to talk to our staff privately
  • See you within 10 minutes of your pre-booked appointment time
  • Try to see you, or make a suitable appointment for you, if you visit our office and do not have an appointment
 
Customer Charter
Telephoning us
Visiting our offices
Writing to or emailing us
Requesting Information
Visiting your home
Applying for a home
Reporting a repair
Collecting your rent
Anti-Social Behaviour (ASB)
Racial Harassment and other hate crime
Domestic Violence
Transfer Requests
Adaptation Requests
Getting Involved
If you wish to comment about our service
Access to information
Your commitment to us
Complaints
 
Liverpool Housing Trust Limited, registered office 12 Hanover Street, Liverpool, L1 4AA is a charitable housing association registered with the Housing Corporation (LH0250) and the Financial Services Authority (17186R).
  LHT       Customer Service Excellence