We will:

• Respond to any incident which is believed to be racially motivated by the victim or any other person
• Not tolerate racial harassment or hate crime by or to any of our tenants, staff, customers or contractors
• Aim to resolve reports of racial harassment or hate crime as fairly and speedily as possible
• Acknowledge a report of racial harassment within 48 hours, or 24 hours in a more urgent case
• Investigate the complaint and give a full reply within 10 working days
• Support victims of racial harassment or hate crime in a number of ways
• Make every effort to pursue the perpetrator, with the agreement of the victim
• Work with other agencies to resolve cases of racial harassment or hate crime