You can help us provide the best possible service by:

• Providing full, accurate information
• Telling us promptly of any changes in your circumstances
• Keeping appointments or letting us know in advance if you need to cancel
• Provide us with access to your home to carry out your annual gas safety check and tenancy audit visit
• Being polite when dealing with our staff and contractors; we do not tolerate abusive language or threatening behaviour.  We may be unable to deal with your enquiry if this happens